Shipping Policy

Thank you for shopping with Avenoir Archive. We are committed to delivering your order as smoothly and clearly as possible.

Order Processing

Orders are typically processed within [2–7 business days] after your order is placed. Processing times may vary during product launches, holidays, promotions, or periods of high demand.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information, where available.

Shipping Times

Estimated shipping times begin after order processing is complete.

Canada

Estimated delivery time: [3–10 business days]

United States

Estimated delivery time: [5–12 business days]

International

Estimated delivery time: [7–21 business days]

Please note that shipping times are estimates only and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and the shipping method selected.

From time to time, we may offer promotional shipping rates or free shipping offers, which will be clearly stated on the website when available.

Tracking

If tracking is available for your order, you will receive tracking details by email once your shipment has been dispatched.

Please allow some time for tracking information to update after the shipment has been created.

Delays

Delivery delays may occur due to high order volumes, postal disruptions, customs processing, weather conditions, carrier delays, or other circumstances outside our control.

Avenoir Archive is not responsible for delays caused by shipping carriers, customs, or events beyond our reasonable control.

Incorrect Address Information

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect or incomplete address is provided and the order has not yet shipped, please contact us as soon as possible at hello@avenoirarchive.com.

If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be resent.

Lost, Stolen, or Missing Packages

Once an order has been marked as delivered by the shipping carrier, Avenoir Archive is not responsible for lost, stolen, or missing packages.

If your package appears to be missing, we recommend:

• checking around your delivery location

• confirming the shipping address used

• contacting the shipping carrier directly

• checking with neighbors or building management

If you still need assistance, contact us at hello@avenoirarchive.com and we will do our best to help.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other related charges may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Split Shipments

In some cases, orders may arrive in separate packages depending on product availability, fulfillment location, or shipping logistics.

If this happens, you will receive tracking details for each shipment where available.

Pre-Orders or Made-to-Order Items

If your order includes a pre-order, made-to-order, or print-on-demand item, processing and shipping times may be longer than standard delivery times.

Any longer lead times will be noted on the product page where applicable.

Contact

If you have any questions about shipping, delivery, or your order, please contact us at:

hello@avenoirarchive.com